Refund Policy for Shadi Milan

Shadi Milan, a product of #Rudra Group ("we", "our", or "us"), strives to provide reliable and transparent services to all users. This Refund Policy outlines the terms under which users may be eligible for a refund.

1. Paid Services and Subscriptions

Shadi Milan offers premium memberships and paid features designed to enhance your matchmaking experience. Payments made for such services are considered final and non-refundable, except as explicitly stated in this policy.

2. Eligibility for Refund

Refunds may be granted under the following circumstances:

• Technical Issues: If you are unable to access or use a paid service due to a verified technical fault on our platform, and the issue remains unresolved for more than 7 days, you may request a refund.

• Duplicate Payment: If you are charged more than once for the same service, the additional payment(s) will be refunded upon verification.

• Service Not Delivered: If a promised feature or service is not activated or delivered within the stipulated time frame, and it is confirmed as a system error, you may request a refund.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after purchasing a plan.

• Failure to receive expected responses from other users.

• User-initiated cancellation of services before the end of the plan duration.

• Violations of our Terms of Service, leading to account suspension or termination.

4. Refund Process

To request a refund, please contact us via the Contact Us page with the following details:

• Full name and registered email ID

• Payment transaction ID

• Reason for the refund request

All refund requests will be reviewed within 7 business days. Approved refunds will be processed to the original payment method within 10–15 working days, depending on your bank or payment gateway.

5. Modifications to the Refund Policy

We reserve the right to amend this Refund Policy at any time. Any changes will be posted on the website, and continued use of our services after changes are made constitutes acceptance of the revised policy.